Frequently Asked Questions

Yes, for eligible participants. Federal and state workforce programs (WIOA, WRG, JRI) cover tuition, books, and supplies. Some programs like Barber Apprenticeship are self-pay with payment plans available.

You likely qualify if you are unemployed, underemployed, receiving public assistance (SNAP, TANF, Medicaid), a veteran, or have household income below 200% of poverty level. Take our 2-minute eligibility check.

Most programs require only a high school diploma or GED. No prior experience needed. We start from the basics.

Step 1: Check your eligibility (2 minutes). Step 2: Choose a program. Step 3: Complete the application. Step 4: Meet with an advisor. Most people start training within 2-4 weeks.

Bring a valid government-issued photo ID, Social Security card, proof of address (utility bill or lease), and your high school diploma or GED. For WIOA funding, you may also need proof of income or public assistance documentation.

Most programs require participants to be at least 18 years old. Some youth programs are available for ages 16-24 through WIOA Youth funding. Contact us for details.

Healthcare (CNA, Medical Assistant, Phlebotomy), Skilled Trades (HVAC, Electrical, Welding), Technology (IT Support, Cybersecurity), CDL/Transportation, Beauty & Barbering, and Business programs.

Most certification programs are 4-16 weeks. CDL training is 3-6 weeks. Apprenticeships like Barber are 12-18 months.

Depends on your program. Examples: CNA, OSHA 10/30, CompTIA A+, CDL Class A, Phlebotomy, Medical Assistant, HVAC EPA 608, AWS Welding.

Yes, many students work part-time while in training. We offer flexible scheduling when possible to accommodate working adults.

Class schedules vary by program. Most daytime programs run Monday-Friday, 8:00 AM to 3:00 PM. Some programs offer evening or weekend options. Check your specific program page for exact hours.

Yes. Professional attire or program-specific uniforms are required. Healthcare students need scrubs and closed-toe shoes. Skilled trades students need steel-toe boots and safety glasses. Barber/cosmetology students need all-black attire. Specific requirements are provided at orientation.

We specialize in serving justice-involved individuals. Many programs are specifically designed for people with records. JRI funding covers training for eligible participants.

Some employer partners and clinical sites require drug screening as a condition of placement. Healthcare programs (CNA, Medical Assistant, Phlebotomy) typically require a drug test before clinical rotations. CDL programs require DOT drug testing. We will inform you of any requirements during enrollment.

Some programs require background checks, particularly healthcare and CDL. Having a record does not automatically disqualify you — many of our programs are designed for justice-involved individuals. We review each situation individually and help you understand which programs are the best fit.

WIOA-funded programs require U.S. citizenship or eligible immigration status with work authorization. Self-pay programs may have different requirements. Contact us to discuss your specific situation.

Yes! Every program includes career services: resume writing, interview preparation, and direct connections to 50+ employer partners actively hiring our graduates.

Our placement goal is 85% within 90 days of program completion. Actual rates vary by program, cohort size, and market conditions. We provide career services including resume support, interview prep, and employer introductions to every graduate.

Starting salaries vary by field. CNA: $15-$20/hr. Medical Assistant: $16-$22/hr. CDL Driver: $50,000-$75,000/yr. HVAC Technician: $18-$28/hr. Barber: $30,000-$60,000/yr depending on clientele. See individual program pages for detailed salary ranges.

We are based in Indianapolis, Indiana (Marion County). Training locations vary by program. Some programs offer hybrid or online options.

Yes, free parking is available at all training locations. Specific parking instructions are provided during orientation. If you rely on public transportation, IndyGo bus routes serve most of our locations.

Yes. WIOA-eligible participants may qualify for transportation assistance including bus passes or gas cards. Ask your case manager at WorkOne about available supportive services.

WIOA funding may cover childcare costs for eligible participants during training hours. Contact WorkOne to determine your eligibility for childcare supportive services.

Regular attendance is required. Most programs allow no more than 2-3 absences. Excessive absences may result in dismissal from the program. If you have an emergency, contact your instructor immediately. Full details are in the Student Handbook.

Eligible participants may receive help with transportation, childcare, work supplies, and other supportive services through WIOA funding.

Contact your program coordinator as soon as possible. For self-pay programs, our refund policy is outlined in the enrollment agreement. For funded programs, your case manager will help you explore options including program transfers or re-enrollment.

Yes. Instructors are available for additional help during office hours. Some programs offer peer tutoring and study groups. If you are struggling, talk to your instructor early — we want you to succeed.

We take all concerns seriously. You can file a grievance through our formal process outlined in the Student Handbook, speak with your program coordinator, or contact us at our main office. See our Grievance Policy page for full details.