Search our knowledge base, browse training videos, or contact our support team.
Find answers organized by topic
Most viewed help articles this month
Quick answers to common questions
Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. The link expires after 24 hours.
Our standard response time is within 24 hours during business days (Monday-Friday, 8am-6pm EST). Enterprise customers receive priority support with 4-hour response times.
Yes! You can import students via CSV upload or use our API. We recommend using our template for the best results. Contact support for assistance with bulk imports.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH transfers, and wire transfers for annual Enterprise plans.
Go to Settings > Users > Add New User. Enter their email address and assign their role. They'll receive an invitation email to set up their account.
Yes! Students and instructors can access the platform via our mobile app (iOS and Android). Admin features are optimized for tablet use on mobile devices.
Step-by-step video tutorials
Introduction to Elevate features and navigation.
Learn how to add and manage student records.
Setting up and logging apprenticeship hours.
Our support team is here to help you succeed. Submit a ticket and we'll get back to you within 24 hours.
